Privacy Policy

About Better Being

This website is operated by Meilleure Être inc., doing business as Better Being.

Scope of the policy

This policy explains how Better Being collects, uses, discloses, retains and protects personal information obtained through:

• the betterbeing.co website;
• the site's forms (contact, events catalogue request and accessibility report);
• our appointment booking tools;
• our communications with prospective clients;
• our administrative and billing processes.

Information collected in connection with a coaching program, including calibration information, coaching notes and information relating to health or performance, is also governed by a service agreement and separate consent documents provided to participants.

Information collected

Depending on your interaction with Better Being, we may collect the following categories of information.

Identification and contact information

• first and last name;
• email address;
• telephone number;
• language of communication;
• mailing address, where necessary.

Professional information

• job title;
• company or organization;
• industry;
• role and level of responsibility;
• professional information provided voluntarily.

Information provided in forms

The site's forms send the information you enter in them:

• contact form: your name, email and message (required) and, if you provide them, your organization, the number of people involved, your timeline and, for an event, the date, city and number of participants; the type of request and the page language are added automatically;
• events catalogue request: your name and email (required), your organization (optional) and the type of organization you represent;
• accessibility report: your email and a description of the issue (required) and, if you provide them, your name, the page concerned and the format you would like.

We ask that you provide only the information necessary for your request.

These submissions go through Web3Forms, which forwards them to us by email. If a submission fails, your email app may open with a prefilled message, which you can choose to send or not.

Communications and appointments

We may retain:

• messages exchanged with our team;
• the information necessary to schedule an appointment;
• administrative notes relating to your request.

Virtual meetings are not recorded without your prior consent.

Booking buttons open Cal.com in a new tab. The information you enter on Cal.com to book is collected by Cal.com and shared with us to schedule the meeting.

Billing information

Once a business relationship is established, we may collect the information necessary for:

• creating a client file;
• preparing and sending invoices;
• receiving and reconciling payments;
• maintaining our accounting records.

Better Being does not currently allow its programs to be purchased directly on its public website.

Technical data

When you visit the site, our host, Vercel, automatically processes technical data needed to display the pages and protect the site, including:

• IP address;
• browser, operating system and device type;
• pages requested;
• date and time of requests.

Better Being does not use any audience measurement tool on this site.

Collection methods

We collect your information mainly:

• directly from you;
• through the website's forms (contact, events, accessibility), which are processed by Web3Forms;
• when you communicate with us;
• when you schedule a meeting through Cal.com;
• automatically, through our host, when you visit the site;
• through providers that are necessary for the delivery of our services.

Use of information

We may use your information to:

• respond to a request;
• assess whether our services may meet your needs;
• schedule and manage meetings;
• communicate with you;
• prepare a proposal or an agreement;
• provide the agreed services;
• manage billing and accounting;
• send communications to which you have consented;
• operate, secure and improve our website;
• prevent abuse, fraud and security incidents;
• comply with our legal and regulatory obligations.

We do not currently use any artificial intelligence system to analyze your personal information or to make an automated decision about you.

Cookies and analytics tools

The site uses essential cookies only, stored in your browser's local storage: your chosen language and your cookie preferences. They are not sent to us.

We do not currently use any audience measurement tool. If we add one, such as Google Analytics, it will be activated only with your consent and this policy will be updated.

We do not currently use any advertising cookies, retargeting pixels or behavioural analytics tools such as Meta Pixel, LinkedIn Insight Tag, Hotjar or Microsoft Clarity.

You may change your choice at any time by selecting “Cookie preferences” in the footer.

Service providers

Better Being uses certain providers to operate its website and its activities. Depending on the context, these providers may process personal information on our behalf.

We limit the information provided to these providers to what is reasonably necessary for the performance of their functions.

Better Being does not sell or rent its users' personal information.

The site also links to other websites, for example LinkedIn, Instagram and press articles. Those sites apply their own policies.

Processing outside Québec

Some of our providers operate infrastructure located outside Québec, including in Canada and the United States.

As a result, certain information may be hosted, processed or accessed in other jurisdictions and may be subject to the laws applicable there.

Better Being remains responsible for the personal information it entrusts to its providers and takes reasonable measures to assess the applicable protections before communicating personal information to them.

Consent

Where required by law, we obtain your consent before collecting, using or disclosing your personal information.

Your consent must be manifest, free and enlightened, given for specific purposes and limited to the period necessary.

You may withdraw your consent to certain uses by contacting us. However, withdrawing your consent could limit our ability to respond to a request or to provide certain services.

Retention and destruction

We retain information only for the period necessary for the purposes for which it was collected, except where a different period is required or permitted by law.

As a general rule:

• requests received through the site's forms or by email that do not result in a business relationship may be retained for a maximum of 24 months after the last significant exchange;
• administrative, contractual and accounting information is retained for the periods required by applicable laws;
• information relating to coaching is retained in accordance with the service agreement and the applicable consents.

At the end of the applicable period, information is securely destroyed or anonymized where permitted by law.

Security

Better Being applies reasonable administrative, technical and organizational measures to protect personal information against:

• unauthorized access;
• loss;
• theft;
• unauthorized use or disclosure;
• modification;
• accidental destruction.

Access to information is limited to the persons and providers who need it in the performance of their functions.

However, no method of electronic transmission or storage can guarantee absolute security.

Your rights

Subject to the conditions and exceptions provided by law, you may, among other things, request:

• to know whether we hold information about you;
• to access your personal information;
• to have inaccurate or incomplete information corrected;
• to withdraw a consent;
• to have certain uses for prospection purposes stopped;
• to obtain, where applicable, your computerized information in a structured, commonly used technological format;
• to file a complaint regarding our practices.

A request must be sent in writing to:

We may ask for reasonable information to confirm your identity before processing your request.

Minors

Better Being's website and services are intended for persons 18 years of age and older.

We do not knowingly seek to collect personal information from minors through our public website.

Changes

We may amend this policy to reflect changes in our practices, our tools or our obligations.

The date of the last update will be indicated at the beginning of the policy. Where the changes are significant, we will take reasonable measures to bring them to your attention.

Contact us

For any questions about this policy or our practices: